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Frequently Asked Questions

Several reasons include, your health, your dental office team's health, and your patient's health. 

An extra-oral dental suction scavenges the air in close proximity to the patient's mouth. Generally we shoot for 6-8 inches. We use it during aerosol producing dental procedures to capture all the  nasty stuff in the patients mouth from getting in our lungs or eyeballs. Seriously though, there are tons of stuff that dental professionals breathe in that we really shouldn't. On the short list: Amalgam vapors, particulate, periodontal bacteria, and viruses such as COVID-19. 

Yes, it really works. You already likely are familiar with HVE and it's effect on aerosols. This is a very large, very powerful HVE designed specifically for the healthcare enviornment. Try it for 7 days, if you don't like it, send it back for a full refund (minus shipping). However, you can't use it on a patient and send it back, that's gross.

Most operators place it on the opposite side of the patient they are working on. If the operator is working with an assistant, the unit is positioned to the side of the chair near the patient's waist. The arm has a 36" reach. The round suction head is placed as close as comfortable to the patient and operator to capture as much of the aerosols as possible. We recommend 6-8 inches from the patients mouth. 

The arm has rotating joints that are simple to use and adjust. Simple operation includes 4 buttons that turn the unit on, and suction volume control. 

With anything new there is a slight learning curve. We have found overwhelmingly with dental professionals that the benefits outweigh any challenges in adapting to the unit. The dentist typically does not position it, and it does not need to be repositioned throughout the procedure.  

Our HP and XT models are now shipping! Fortunately, we are centrally located in Arkansas and most shipments arrive to our customers in 2-4 business days.

We are a US company based out of Mountain Home, Arkansas. We outsource our assembly to China and have them shipped to our factory here. We quality check each product before shipping to our customers. We also provide service and telephone support here at our factory in Arkansas. With recent demand we plan to move manufacturing to the United States. 

Yes. Order 2 or more units and use promo code SAVE100 during checkout for $100 off each unit. For orders with large quantities, please give us a call at 870-224-0966. 

Yes! Visit the FDA website here:https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfRL/rl.cfm and search OCTODENT LLC to learn more!

4 Words: "Six Stage Filtration System": 

1. Pre-Filter

2. HEPA H13 Filter

3. Active Carbon Filter

4 & 5. Two 10 watt UV-C light

6. PlasmaClear technology. 

We offer a 7 day refund policy. We service our product here in the USA. Our system is simple but has everything you need for long service life and effectiveness. Most other companies don't support their products like we do. 

1 year. Unless you kick the unit. Then it doesn't work so well.

Yes! All OCTOdent Scavengers come with a 1 year parts and labor warranty along with a 7 day monday back guarantee! 

Like taking a cookie sheet out of the oven. Just don't eat the filters! Simply open the cabinet, slide each filter out. Slide the new ones in place and you are ready to go. 

The washable filters should be rinsed out with water and disinfectant like a 70% alcohol solution weekly and replaced every 3 months or when soiled. The Main HEPA filter should be changed every 4-6 months. The activated carbon filter (XT) should be changed every 6 months. The moisture absorbing filter (XT) should be changed every 4 months. We recommend replacing the UV light yearly.

Shipping destinations:

  • We ship both locally and worldwide. Please email for shipping cost invoice if international, Hawaii, or Alaska.

Shipping times:

  • Our HP and XT models are now shipping! Fortunately, we are centrally located in Arkansas and most shipments arrive to our customers in 2-4 business days. 

Shipping cost:

  • All USA orders will have free shipping. Except Hawaii and Alaska. You guys live too far away.

Yes! We offer expedited shipping for $100. The shipping service will be through UPS and will ship through 2nd Day Air. 

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

We want you to love your OCTOdent product. We hope you tell all your friends and invite us to your wedding. However in the advent you are not satisfied.

  • You have 7 days after receipt of delivery to return the product in it's original packaging for a full refund (minus shipping).
  • It cannot have been used on a patient. #gross
  • To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase. 
  • For returns, please email info@octodent.com with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. 

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note: customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - if in stock, we will ship your package within 1 business days.

If you can't figure it out, just email us at info@octodent.com or call us at 870-224-0966.


International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.