Frequently Asked Questions

About OCTOwatrix

What is the OCTOwatrix?

The OCTOwatrix is a Class II dental matrix system designed for posterior composite restorations. It provides superior interproximal contour, tight contact points, and a reliable seal to prevent flash.

How is OCTOwatrix different from traditional matrix bands?

Unlike sectional matrices that require a separate wedge and ring, the OCTOwatrix integrates contour and tension in a single system — reducing setup time and providing consistent results across a wide range of tooth sizes.

What package sizes are available?

The OCTOwatrix is currently available in a 72-count package. Bulk pricing is available for high-volume practices — contact us for details.

About OCTOpod

What is the OCTOpod Print System?

The OCTOpod™ Print System is a chairside 3D-printed crown solution that allows dental offices to fabricate same-day restorations with precision and efficiency using in-office milling or printing equipment.

Is the OCTOpod Print System compatible with my printer?

Currently the OCTOpod Print System is compatible with the Elegoo Mars 4 Ultra and the Phrozen Sonic Mini 8ks. We recommend the Elegoo Mars 4 Ultra for the fastest print times and wireless printing.

Ordering & Shipping

How do I place an order?

Orders can be placed directly through our website at octodent.com. If you need assistance, contact our team via the Contact Us page.

What are your shipping options?

We ship to dental offices throughout the United States. Standard and expedited shipping options are available at checkout. Orders are typically processed within 1–2 business days.

Do you offer international shipping?

At this time, OCTOclinical ships within the United States only. Please check back — international options are under consideration.

Returns & Refunds

What is your return policy?

Please review our full Return Policy for details. Unopened products in original packaging may be returned within 30 days of delivery.

My order arrived damaged. What should I do?

We are sorry to hear that. Please contact us within 7 days of receiving your order with your order number and photos of the damaged items and we will make it right promptly.

Contact & Support

How do I reach your team?

Visit our Contact Us page to get in touch. We typically respond within one business day.